| Since 1987, Integrated DNA Technologies (IDT) has | | | | sales documents to electronic images that they |
| been a major force in advancing biotechnology | | | | uploaded into a server-hosted content management |
| research both as a leading supplier of custom strands | | | | software system. |
| of DNA (also known as oligonucleotides) and a | | | | To support information access across multiple |
| developer of innovative new biotechnologies. | | | | departments and office locations, IDT configured its |
| Through offices in Coralville, IA (headquarters), | | | | content management system as a thin-client |
| Skokie, IL, San Diego, CA, Glasgow, Scotland, and | | | | application, allowing IDT personnel to search for, |
| Leuven, Belgium, IDT, an ISO 9001 company, serves | | | | retrieve and view documents over the company's |
| a global network of more than 77,000 customers | | | | intranet. OCR (optical character recognition) was |
| ranging from university labs to international | | | | applied as documents were imaged - allowing IDT the |
| pharmaceutical companies. | | | | convenience of conducting full-text searches on |
| IDT processes orders for thousands of products a | | | | documents stored in the system. IDT also integrated |
| day with customers using the DNA strands IDT | | | | its content management software with the |
| manufactures for:o Diagnostic tests for genetic | | | | company's order entry system, capturing e-mails and |
| diseases, like breast cancer or cystic fibrosiso | | | | faxes. |
| Diagnostic tests for infectious diseases, like Hepatitis | | | | While the system was initially designed to support |
| or AIDSo Research to discover new drugs or | | | | sales and order entry, IDT quickly realized the benefit |
| treatments for a variety of diseaseso Producing | | | | of managing information in a less paper-intensive |
| safer and more plentiful agricultural products | | | | environment. IDT extended the use of its ECM |
| "At one point, IDT relied heavily on paper to | | | | system to additional departments including: training, |
| coordinate sales and production activities and drive | | | | purchasing, material control and human resources. |
| workflow across our Front Office, Lab, Shipping, | | | | "As we've reduce our reliance on paper-based |
| Invoicing, and Collection Teams," said Bob Schafbuch, | | | | processes, we have continued to achieve greater |
| Assistant Vice President, Enterprise Application Group. | | | | efficiencies with our internal processes," Schafbuch |
| "As orders escalated, our teams became | | | | says. "We are processing and storing less paper and |
| overwhelmed with paper." | | | | sharing more information. Best of all, we have |
| In December 2001, IDT installed an electronic content | | | | empowered our workforce with broader access to |
| management system designed to streamline IDT's | | | | the information they need to perform their job |
| sales process and to make information more readily | | | | functions. |
| accessible. The company converted its hardcopy | | | | |